1. How to Contact Us

You may contact UNILOVELY by email or WhatsApp for customer support.

2. Customer Service Hours

Our customer care team will do our best to respond as soon as possible.

Typical response time is within 24–48 hours on business days.

Response times may be longer during weekends, public holidays, peak seasons, or periods of high order volume.

3. What We Can Help With

Please feel free to contact us for support with:

• Order questions or order status
• Shipping and tracking updates
• Color, length, or volume selection
• Custom hair extension questions
• Return or exchange requests
• Damaged, defective, or incorrect items
• Product care and styling guidance

4. Information to Include

To help us assist you faster, please include the following information when contacting us:

• Your full name
• Your order number
• The email address used to place the order
• A brief description of your question or issue
• Clear photos or videos, if your message is about a product issue

5. Order Changes or Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

For hair extensions, changes or cancellations must be requested within 24 hours of placing the order. Once production has started or the order has shipped, hair extensions cannot be changed, returned, or exchanged unless the item is defective, damaged, or incorrect.

6. Business Contact Details

7. Important Notice

Please contact us before sending any item back. Items returned without prior approval may not be accepted.

For return, refund, exchange, and shipping details, please refer to our Return & Refund Policy and Shipping Policy.